Tokyo Municipalities Temporarily Shut Down COVID-19 Vaccine Reservation System Due to Malfunction

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This file photo from Jan. 24, 2021 shows a vial of the Pfizer vaccine for COVID-19 in Seattle. (AP Photo / Ted S. Warren)

TOKYO – Tokyo’s Meguro district and the suburban city of Komae temporarily stopped accepting reservations for coronavirus vaccinations on May 12 due to systematic malfunctions.

The problems were triggered by problems in the external servers of private companies used for the reservation systems of the municipalities.

Meguro Ward’s office said “systematic errors have occurred globally and the system cannot be used.” The city of Komae has announced that it plans to resume accepting applications from 1 p.m. According to local authorities, the city is using a system provided by the American information technology company Salesforce.com, and problems arose on the morning of May 12.

Temporary systematic problems surrounding appointments for the coronavirus vaccination have been observed in municipalities in Japan, including the Nakano district in Tokyo and the town of Numata in Gunma prefecture.

(Japanese original by Taisuke Shimabukuro, Tama General Bureau)



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