Therapy Brands Announces the Appointment of Rob Sutton as Senior Vice President, Customer Service


“I am delighted to join the Therapy Brands team. I am grateful for the opportunity to lead talented and passionate customer service and success teams; we are committed to the success of our customers and our business. It is an exciting time to join Therapy Brands and I look forward to helping the organization reach new heights in serving underserved therapeutic markets. “

Rob sutton, Senior Vice President, Customer Service, Therapy Brands

Sutton brings more than 25 years of experience as a results-oriented senior executive with accomplishments in leading and transforming organizations across multiple industries and client segments. While he has many accomplishments in increasing profitability and revenue, his real specialization is in transforming the customer experience.

Prior to joining Therapy Brands, Sutton was Head of Contact Centers and Monitoring Services at Affiliated Monitoring. At Affinity, he was responsible for the daily multi-site call center operations for a private third-party health surveillance and security company. He oversaw extensive operational workflow and workforce management initiatives during his tenure, seeing significant returns in staff training and retention. Sutton spent a decade at Vonage in two roles as Vice President of Customer Service and Operations: Senior Vice President of Customer Service and Operations and Vice President of Global Customer Service. He has also held senior customer service roles with AIG, AT&T Mobility (formerly Cingular Wireless) and AT&T during his career.

“We are very excited to have Rob join the Therapy Brands leadership team. Rob has a wealth of successful experience building and leading top notch customer service and success organizations. He is the right leader to move our organization forward as we continue our aggressive growth and focus on serving underserved therapeutic markets. “

Dave wirta, COO, Therapy Brands

About Therapy Brands: At a time when the topics of mental health and digital connectivity are at the forefront of cultural conversation in the United States, Therapy Brands equips tens of thousands of practitioners to effectively address mental needs and behavioral patterns of some of the most vulnerable populations. Through the fully integrated practice management and EHR solutions provided by Therapy Brands, mental and behavioral health care providers are able to improve the quality of patient care and drive better health outcomes for those. that they serve. Therapy Brands is headquartered in Birmingham, AL, and employs over 500 people nationwide. For more information, please visit us at

Media contact: Shannon Vann, [email protected]

SOURCE therapy brands

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